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.agent-orb{width:120px;height:120px}.call-stage.in-call .agent-orb .wf{height:40px;gap:5px}.call-stage.in-call .agent-orb .wf-bar{width:6px}.call-stage.in-call .captions-box{flex:1;min-height:0}.call-stage.in-call .captions-box .caption-list{max-height:none;flex:1;min-height:0}.call-stage.in-call .call-timer{font-size:18px}.biz-grid{grid-template-columns:1fr}.ticket-row{flex-direction:column;align-items:flex-start;gap:10px}.ticket-subject{white-space:normal}.field-row,.drawer-controls{flex-direction:column}.msg-bubble{max-width:92%}.toast-stack{right:12px;left:12px;bottom:12px;max-width:none}.modal-panel{padding:20px}.page-head{flex-direction:column;align-items:stretch}.page-head .btn{align-self:flex-start}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}.orb-ripple{display:none}.wf-bar{transform:none!important;opacity:.3}.wf.active .wf-bar{opacity:1}}
